JOB POSITION: Business Critical Engineer
JOB POSITION: Senior SQA Engineer
JOB POSITION: Principal. software engineer
JOB POSITION: Sr SQA Engineer -Mobile
JOB POSITION: Sr SQA Engineer
JOB POSITION: SQA Specialist
JOB POSITION: System Engineer
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JOB POSITION: Business Critical Engineer
General Overview:
The Business Critical organization is responsible for delivery of the highest level of service and support available to SYMANTEC End User customers.
? The Business Critical Engineer is responsible for technically supporting Symantec’s Enterprise level products
? The BCE will be instrumental in meeting cross service objectives within BCS accounts. BCE’s work with support, account managers, sales, professional services and all levels at the customer.
? The BCE identifies opportunities to provide proactive, preventative activities to reduce the number of issues experienced and optimize SYMANTEC solutions and services.
Responsibilities:
? Ability to understand and provide high level technical support on Symantec’s Enterprise level products
? Assist technical support with case resolution as needed
? Ability to travel to the customer location and perform plans of action to resolve technical issues
? Deliver customized proactive services to assigned BCS customers
? Understand and communicate technical updates on open issues
? Develop strong relationships with internal personnel in all functional areas of SYMANTEC
? Assist the account team to maintain high customer satisfaction levels
? Available 24x7 on-call for each assigned BCS accounts.
Essential Requirements:
? At least 5 years’ experience within the information technology industry with some experience in the software industry
? Proven technical experience engaging customers with enterprise level solutions
? Proven problem analysis and trouble shooting skills
? Possess the ability to work with various levels of contacts at the customer and within Symantec.
? Exhibits effective relationship building skills and ability to build confidence at a senior level
? Strong communications and presentation skills
? Accustomed to working on an on-call 24x7 basis.
? Ability to travel to customer locations
? Self-motivated and results driven with the highest work ethic.
? Presence and impact with the ability to influence.
? Able to maintain professionalism while under pressure.
Qualifications:
? 3+ years in a corporate support environment with previous customer facing experience.
? In-depth knowledge of Symantec Antivirus product family (Symantec Antivirus, Client Security, Norton Enterprise Antivirus and Client Firewall).
? In-depth knowledge of Symantec's Vulnerability Management product family (Enterprise Security Architecture, Event Collector, Event Manager, and Early Warning).
? In-depth knowledge of Symantec AS/Content Filtering product family (Mail Security, Web Security, Brightmail).
? Specific or related experienced in technical support of Windows 2000/XP/2003, UNIX and Linux.
? Strong expertise in networking, TCP/IP and name resolution.
? Strong expertise in malware propagation and mitigation methodologies.
? Ability to explain complex security issues to all levels of a customer’s management team.
? Strong background in virus removal and enterprise security concepts.
? Basic database skills in MS SQL and Exchange.
? Industry recognised accreditation.
? Degree in computer science, engineering, mathematics, or related area.
? Education qualification: A Bachelor/Master degree in Computer Science or Engineering.
? Technical requirements:
o Minimum 3 years of testing experience.
o Minimum 1 year of work experience in software installation/migration
o Comprehensive understanding of test methodologies and techniques.
o Experience of MSI packaging tools Wise Shield/InstallShield
o Ability to understand MSI patches , transforms , MSI merge modules, macros and custom action
o Ability to detect and understand conflicts in MSI packages and troubleshoot MSI applications
o C/C++, at least one script language (Perl, Python, Ruby, TCL...)
o Experience of Ant/Make/Cruise Control is a plus
? Other requirements:
o Must be capable and comfortable in participating technical discussions with developers, technical managers, and customers in English
o Excellent English writing skill with good vocabulary
o Good organization skill and problem-solving skill
o Strong team-working skill and interpersonal skill
Responsibilities:
The major responsibilities of this position include developing and maintaining installation, configuration, upgrade and deployment tools for Symantec Storage Foundation, Symantec Cluster Server and other products. The installation involves creating and deploying operating system level packages on Solaris, AIX, HP and Linux. This is a senior software engineering level professional with demonstrated experience in developing large scale, high performance software. Incumbents in this position are capable of performing all assigned duties with no assistance and are cross train on multiple Unix, Linux and Windows platforms. The candidate has strong understanding of Unix, Linux, OS packages; can setup new projects from initial project definitions; recommend and develop new tools to further Installation/Upgrade/deployment of the products.
Required Skills:
Thorough knowledge and understanding of problem solving principles;
Must have very strong knowledge of either Perl and Unix shell programming languages.
Well developed debugging skills.
Excellent knowledge of Solaris, AIX, HP or Linux operating systems.
Unix Administration Experience is a big plus.
Experience with Oracle, DB2, Sybase DBA is a big plus.
Experience with VERITAS Storage Foundation or VERITAS Cluster Server products is a definite plus.
8 working Experience with clustering technologies and experience developing C/C++/Java programs are both pluses.
Experience with Web Development Technologies such as CGI-Perl, PHP, MySQL, Flash etc. is also a plus.
Bachelor's degree in computer science. M. S Preferred.
Ability to be action-oriented; ability to work with minimum supervision and set priorities; good problem solving skills; good written and verbal communication skills in English & Chinese; ability to follow through on important tasks.
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JOB POSITION: Sr SQA Engineer -Mobile
Qualifications
The individual must have a combination of solid in-depth knowledge of QA, QA's goals, working with QA and non-QA groups, and extensive background in solid test coverage of complex commercial client and server applications. He/She is responsible for providing Quality Assurance for mobile based technologies. This will include the creation of manual test suites for devices and a test harness for front end testing, automating UI test cases in Windows Mobile and Symbian, defining test plans and test specifications, execution of test cases, and reporting product failures. Following project milestones, design, implement, document, and/or execute tests; evaluate and communicate results; and investigate product features (including ad hoc testing). The candidate will be expected to communicate clearly and effectively.
Minimum: Solid 3 to 5 years of outstanding track record as a black box & white box QA engineer:
? Expert in testing and leading black box & white box QA
? Active team participant with strong technical and personal leadership skills.
? Strong hands-on experience writing QA test plans and test cases while executing them.
? Expert in QA methodologies, procedures & documentation, such as Internationalization I18N & Localization L10N testing.
? Experience in mobile testing with multiple mobile applications, MDM, Mail, SMS, Firewall, and Security.
? Competent in developing Mobile test suites and QA tools.
? Experience in Windows desktop platform.
? Strong written & verbal communication skills in English.
? Strong analytical and troubleshooting skills.
? Customer-focused, ability to triage issues, react well to changes, work independently or with teams and being able to multi-task on multiple products and projects.
? Self-starter, team player, highly organized, infrastructure and process-oriented, strong people and
technical leadership.
? Knowledge of software development life cycle.
? BS/MS in Computer Science or equivalent.
Desired Skills/Experience:
? 2+ years of mobile device testing.
? Experience in developing QA automation framework and test cases are a strong plus.
? Hands-on experience in test harness tools development is a plus.
? Understanding of mobile application development is a major plus
? Programming experience (C++, and/or Java) is a plus.
Platform Experience:
? Desktop: Windows 2003, Windows XP, and Windows Vista
? Device: Windows Mobile Pocket PC, Windows Mobile Smartphone, Symbian Series60, and Symbian UIQ
? Device: Linux or Blackberry experience a plus
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JOB POSITION: Sr SQA Engineer
Description
Join a team dedicates to performance test to ensure product's basic performance level and help to improve performance.
Responsibility
Code review
Performance test and tuning
Qualification
At least 2 years C++ developing experience under windows is a must
Understanding of windows system, such as process scheduling, file system, memory management etc is required
Knowledge of using windows resource kit tools and windows debug tools is a plus
In-depth knowledge of virus, anti-virus OR network security is required
Strong understanding of TCP/IP and socket program is preferred
A quick learner and a good team worker
Show great interest in performance test
Bachelor or Master degree is required
Symantec, the global leader in information security, is looking for a SQA Specialist to join one of their response teams.
This team troubleshoots and releases product revisions and solutions for incidents reported by our corporate customers.
The SQA Specialist will be part of a multi-product engineering support team.
The successful candidate will troubleshoot customer defects and provide quality assurance on maintenance releases.
In addition, they will actively participate in the QA process through requirements/design analysis and the development
of test strategies and test plans for internal and external products. This person will work closely with the developer
to isolate and resolve issues. The candidate will work on problems where analysis of situations or data requires an
in-depth evaluation of various factors. The position calls for an advanced level troubleshooter that can work with
problem areas of the product. This position may require some customer interaction.
A successful SQA Specialist must have expert-level ability in two or more areas of testing, products,
or technologies. With minimal supervision, the SQA Specialist must be able to suggest, implement, and evaluate
approaches to testing strategies across a wide variety of platforms and Symantec products. The candidate must
be highly organized and able to manage time while working in a rapid software development process.
The position requires a minimum of 4 years of SQA experience in a similar environment. The SQA Specialist must have
a background in QA methodologies. Experience testing software on multiple Microsoft Windows operating systems is
required. Must have experience with networking, general desktop, and client/server software applications. The
candidate must be able to troubleshooting basic defects, networking, and operating system problems. She or he must
have a team-player attitude and the ability to work in a multi-tasking fast paced environment. Must be able to
identify and learn new technologies quickly. A Bachelor's degree in Computer Science, Electrical Engineering or
equivalent software engineering QA experience is required. Excellent communication skills (both written and verbal)
are also required. Experience, with patching strategies and automation tools, is preferred. Industry certifications
such as CISSP, MCSE, CNE, A+, Network+, Linux+, CCNA, etc are a plus.
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JOB POSITION: System Engineer
Main responsibilities
? Recognize new business opportunities in the territory. Help sales to generate and maintain pipeline of opportunities for Symantec products
? Responsible for technical solution developing and presenting during sales cycle – up to customer acceptance
? Provide technical validity of proposed solution for major customers
? Provide demonstration/proof-of-concept of Symantec products to customer where required.
? Urgent technical response for critical customer which may deal with on-site coordination and even troubleshooting.
? Transfer knowledge to partner technical persons, and be a mentor of them.
? Assistant customers escalate their technical issues about Symantec products to company technical support department.
? Maintain in-depth product/solutions knowledge of market trends in aligned technology including understanding of competition.
? Able to present the benefits, key features and functions across all Symantec solution sets
? Able to present the Symantec technical vision and strategy coherently and consistently across all product lines to a technical and business audience
Required skills, and knowledge
Required:
? IT experience above 4 years, at least 2 years of customer oriented required
? Must obtain an Industry or Technical Certification (i.e.CISSP, CCNP, MCSE,OCP)
? Strong knowledge of Windows and Unix operating system.
? Experience with designing and implementing security solutions in an enterprise environment
? Strong Exchange or Lotus Notes or other database background
? Good communication and presentation skill
? Good speaking and reading/writing English
Preferred
? Strong Storage or data backup/restore background
